Queens Inc. Bath Salts
Returns are accepted within 30 days of delivery at 100% the purchase price (excludes any shipping fees incurred). No returns accepted for "clearance bin" items or swimsuits. Buyer is 100% responsible for the return shipping costs. Refunds will only be issued after the item(s) have been received in the same condition in which they were shipped. We reserve the right to reject any returns that do not meet these conditions. Eligible refunds will then be issued within 5 business days.
All priority mail orders are insured. We do not issue refunds for orders not received if the tracking information shows as delivered. If mail delivery is unreliable at your address, we suggest that you have your order shipped to another address. In the event that an order is damaged during transit and you contact us within 60 days of the mailing date, we will file a claim with the mail carrier on your behalf and keep you updated via email of the claim status. A refund will be issued once the claim is paid. You also have the option to file a claim on your own. See the USPS' claim procedures. Note the following whether you decide to file a claim on your own or have us do it for you: "If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package."
Skincare products are made to order. Please allow 2-5 days for processing before your skincare products ship out. Due to the natural ingredients of our skincare products, please order to allow for delivery when the product doesn't have to be subjected to prolonged heat or warm weather.
If you would like for your items to be personally delivered by us in Brunswick, Georgia or St. Simons Island, Georgia, the shipping is free. Add a note during the checkout process stating that you want the order personally delivered, and we'll credit the shipping cost back to your payment method. For delivery, please make sure that your phone number and/or email is listed so that we can contact you to arrange your delivery date. If the best contact info differs from the account information, please include the best contact information for delivery in the notes section during checkout.